| Emergency Department |
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| Apollo Hospitals offer advanced emergency services to ensure rapid response and treatment in any situation. |
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Emergency Department at Apollo Hospitals, Ahmedabad is one of the emergency and trauma centre with facilities of international standards. Our emergency department is very busy and treats large number of patients every day. The emergency department is staffed 24 hours a day by emergency physicians and registered nurses specially trained in emergency medicine. They provide care using state-of-the-art equipment and advanced patient monitoring systems to respond to any medical situation. |
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In addition to expert emergency medicine physicians, nurses and technologists, this department equipped with patient monitoring systems, X-ray and imaging technology, on-site lab and operational theaters. |
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The emergency department at Apollo Hospitals has a dedicated entry; look for the red emergency signs directing you to the emergency department entrance. |
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We want your experience to be as pleasant as possible, so here is some information to help explain what a typical emergency hospital visit is like. |
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| ARRIVAL |
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When you arrive, you will be greeted by a medical professional (nurse/doctor) who will determine the severity of your illness or injury. This is called the “triage process.” A triage nurse will take you temperature, pulse and blood pressure and ask you questions about your medical history. |
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Those with more serious emergencies are seen first. This means that sometimes people with less severe emergencies may need to wait longer. |
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| If you carry a note or letter from your GP, doctor or a hospital, please present upon arrival. |
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As we may not be aware of your medical background, you will be asked many questions. Sometimes this needs to be done by more than one health care worker. |
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| To help us assess and treat you, please tell us about: |
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Any health problems you have had |
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All drugs and treatments that you are having |
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Allergies that you have |
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If you are pregnant or breast feeding] |
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Any recent visits overseas |
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Any other facts we should know about |
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| WHILE YOU ARE HERE |
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Patients with minor emergencies normally are seen by a nurse practitioner first followed by emergency doctor and sometimes by a senior specialist. Sometimes the doctor may be delayed if a more seriously injured or ill patient arrives. |
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| If you are unable to speak or understand the language we may offer you services of an interpreter. |
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We ask that you do not eat or drink before being seen. You may need tests or procedures that require you not to eat or drink beforehand. Speak to the triage nurse if you have any questions about this. |
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| MONITORING |
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You may be attached to a monitor that provides information about your progress. This information can be seen at all times at the monitor. The monitoring equipment is very sensitive, so you might hear an alarm when you move. |
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| TESTING |
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Your doctor may order blood tests or X-rays, ultrasound examination or CT / MRI scans if you must leave the department for a test, an emergency department staff will take you. Please ask the doctor or nurse if you do not understand a test or procedure. Lab test results may take approximately one hour. Other tests such as X-rays and those requiring special preparation may take appropriate time. It is always our effort to obtain the results and reports of the tests early as possible however some special tests may take time to offer results. |
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| TREATMENT |
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When your test results are available, your doctor will explain them, let you know if you need additional testing and recommend a treatment or admission. Treatment may be simple or complex. Sometimes splints, bandages, IVs or medications may be necessary, and treatment time can last a few minutes or several hours. You may be referred to one or more specialists. Doctor will explain if any procedure is carried out and written consent may be needed for some procedures. |
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| COMPLETING YOUR EMERGENCY VISIT |
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To complete your visit to the Emergency Department you either will be admitted to the hospital or released to go home. You may be asked to come again to the hospital for a follow up with a specialist. You will be required to make full payment for the services availed at the hospital. |
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| IF YOU ARE ADMITTED |
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We will advise that you be admitted to the hospital if we believe that this is the best way to help you. As your admission is unplanned, it may take some time for a hospital bed to be ready. |
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You may be directed to admission desk to register yourself and hospital charge may be payable at that stage. If you have a medical insurance it is advisable that you inform that at the registration counter. You still may have to pay the deposit till your admission in the hospital is approved by your insurance company. This process may take upto 24-48 hours. |
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You have the option of rooms to choose from – please inquire about the room tariffs at the admission desk. When you are directed to a room you be asked to put on a hospital gown and escorted by our staff. Room placement may take time despite our best efforts if the hospital is busy and rooms are occupied. |
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When a room is available, you will be taken from the Emergency Department, and another doctor or specialist may be responsible for your treatment. |
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| IF YOU ARE RELEASED |
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Before leaving the Emergency Department your nurse will explain and give you instructions for care and any prescriptions you need to take. Please ask questions if you have any concerns or if there is something you do not understand. It is important for you to know how to handle your injury or illness at home because you are responsible for your own care. |
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| You may be directed to hospital pharmacy to collect your medication prescribed by the doctor. |
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| AT HOME |
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Please feel free to call us on if you have any questions your health, medication or further management. Several days after your visit, you may receive a call from us to see how you are feeling. You also may receive a customer satisfaction survey in the mail. Please fill out the survey so we can learn from your visit and make any needed improvements. Your care and satisfaction is our number-one goal. |
